Tenant Maintenance Policy and Request

our comfort matters. Let’s keep your home running smoothly.
Need a repair or have a maintenance concern? Submit a detailed request and review important policy info — including tenant responsibilities and what to expect from our team. We’re here to respond quickly, communicate clearly, and make every fix feel simple.

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Maintenance Response & Tenant Responsibilities

Weichert-SPM is committed to fair treatment and timely support. Our team responds to maintenance requests within 2 business days, and all necessary repairs will be handled professionally.

Minor Maintenance Responsibilities

Maintenance Policy Contact

  1. Maintenance requests must be emailed to Missy@WeichertSpm.com.
    In your e-mail subject line, add your address. Pictures are helpful)
  2. Or call the office at 901-800-8273 between office hours, 10:00 AM – 4 PM, Monday-Friday.
  3. Emergency Maintenance after hours or on Holidays ONLY should be called at 901-340-7708 .

Weichert Realtors SPM
9755 HWY 64
Arlington TN, 38002

After 60 days of residency, tenants are responsible for routine maintenance under $150. Common examples include:

  • Leaky sinks
  • Clogged toilets
  • Broken or cracked glass
  • Blown fuses or tripped breakers
  • Replacing light bulbs and air filters

Please note: Renting a home comes with certain responsibilities that differ from apartment living.

If a technician determines the issue resulted from tenant negligence or falls under the minor maintenance threshold, the cost will be billed to the tenant.

Missed Appointments & No-Show Fees

If you miss a scheduled maintenance appointment with one of our subcontractors, a $75 no-show fee will apply. This must be paid at the office before a follow-up visit can be scheduled.

Emergency Maintenance

For urgent issues such as:

  • No heat and temperatures below 50°F
  • Roof leaks caused by storms
  • Free-flowing water due to a burst pipe
  • Electrical outages due to blown (not tripped) breakers

Please text 901-340-7708 with the following details:

  • Your full name
  • Best contact number
  • Complete property address
  • A clear description of the problem

Note: Lack of air-conditioning is uncomfortable, but it is not considered an emergency.