Rental Maintenance Policy

Payment Options
Qualification

Maintenance Policies 
Payment Responsibility Guidelines

Maintenance & Tenant Responsibility Guidelines

At Weichert-SPM, we believe in fair and efficient treatment for all tenants when it comes to property maintenance and repairs. To help our maintenance team serve you quickly and effectively, please provide detailed information when submitting a request must email to missy@weichertspm.com

Minor Maintenance Responsibilities

After 60 days of occupancy, tenants are responsible for routine repairs costing under $150.
Examples include (but are not limited to):

  • Leaky faucets or sinks
  • Clogged toilets
  • Cracked or broken window glass

What to Include in a Maintenance Request

To ensure a prompt response, please provide:

  • A description of the issue
  • The date the problem began
  • Any steps you’ve taken to troubleshoot it
  • What happened when you tried to resolve it

When to Contact Our Office

Please reach out if:

  • You do not receive a call-back
  • Maintenance misses the scheduled appointment
  • The technician did not complete the repair

Important: If a tenant is unavailable at the scheduled maintenance appointment, a $75 no-show fee will be charged and must be paid before further service is scheduled.

When Charges Apply to Tenants

Tenants may be billed if:

  • The issue results from negligence
  • The repair qualifies as minor maintenance and falls below the cost threshold

We’re committed to maintaining your home and addressing concerns as quickly as possible. If you haven’t heard back within 3 business days, please contact our office so we can follow up.